Skirt & Stiletto brings you the most glamorous trends in women’s clothes. See what’s new in, from trendy skater dresses, unique sequin dresses and stylish bodycon dresses.
Whether you want a statement party dress for the weekend or need an instagrammable outfit for your holiday, we have the latest must-have women’s clothing.
Shop our latest new in collection now!
63 products
Wine Bardot Midi Dress with Slit
ST 7015
Regular price £44.99LARA DRESS
Introducing our wine Bardot midi dress, a captivating blend of elegance and allure. Crafted from stretch crepe fabric with a moderate stretch, this dress offers comfort and style in equal measure. The Bardot neckline adorned with frills exudes sophistication and charm, making it perfect for any occasion. Embrace timeless beauty and effortless grace with this enchanting piece.
Fit and Features
- Front side slit
- Midi length
- Bardot
- Bodycon fit
- Moderate Stretch
- Pleated
Measurements and Care
- Model is 5"9 wearing a UK size 8
- 95% Polyester, 5% Elastane
- Hand wash only
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Red Tulle Midi Dress
Regular price £54.99
Leah Dress
Introducing our enchanting Red Mesh Midi Dress—a fusion of elegance and romance. This dress is designed to make you feel like a true vision, featuring delicate spaghetti straps, a crepe bodice, a mesmerizing mesh cowl drape, and a pleated mesh skirt with a thigh slit. Crafted from luxurious red-coloured mesh fabric, this dress exudes femininity and grace. The soft hue adds a touch of romance and sophistication, making it a perfect choice for special occasions, from weddings to formal events. The delicate spaghetti straps lend a subtle and alluring touch to the dress. The pleated mesh skirt adds texture and depth to the design. The pleats gracefully flow as you move, creating a beautiful and captivating silhouette. To add a touch of allure, a thigh slit is incorporated, revealing just the right amount of leg and adding a hint of sensuality to the overall look.
Fit and Features:
- Tulle Mesh Skirt
- Moderate Stretch
- Crepe Bodice
- Front Slit
- Spaghetti Straps
- Midi Dress
- Tulle Mesh Drape
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Purple Ombre Tulle Midi Dress
ST 7231
Regular price £69.99Rio Dress
Crafted with the finest quality mesh fabric, this dress embodies elegance and grace, making it the perfect choice for any special occasion. The sleeveless design of this dress offers a chic and contemporary silhouette, allowing you to showcase your shoulders and arms with confidence. Its crewneck adds a classic touch, framing your neckline beautifully while ensuring a comfortable fit throughout the day or evening. What truly sets this dress apart is its stunning Ombre effect, transitioning seamlessly from a deep and rich purple hue to a soft and ethereal shade at the hem. This gradient creates a mesmerizing visual impact, drawing the eye and adding depth to the overall design. Designed to flatter your figure, the midi length of this dress falls gracefully below the knee, offering a balance of sophistication and allure. Whether you're attending a cocktail party, a wedding, or a formal dinner, this dress is sure to make a statement and turn heads wherever you go.
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Wine Satin Maxi Dress with Back Bow
Regular price £49.99
Melissa Dress
Introducing our wine stretch satin midi dress, the epitome of allure and sophistication. Crafted to flatter, its deep V neckline and open back create a mesmerizing silhouette. Adorned with a charming back bow, this dress adds a touch of whimsy to its elegance. Perfect for evening affairs or special occasions, it promises to captivate attention and leave a lasting impression. Elevate your style with this exquisite piece of sophistication.
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Black One Shoulder Jumpsuit with White Band
ST 6197
Regular price £65.00CALI JUMPSUIT
Introducing our chic and sophisticated one-shoulder stretch crepe jumpsuit, the epitome of modern elegance and style. Crafted to perfection, this jumpsuit is designed to make a statement at any occasion, whether its a night out on the town or a special event. The sleek silhouette of this jumpsuit hugs your curves in all the right places, accentuating your figure with its form-flattering design. The one- shoulder neckline adds a touch of allure and sophistication, drawing attention to your shoulders and décolletage with understated glamour. The pleated white waistband and neckline add a chic contrast to the black fabric, infusing the jumpsuit with a touch of modern sophistication and charm. For added versatility and functionality, this jumpsuit features side pockets. Indulge in luxury and sophistication with our one- shoulder stretch crepe jumpsuit, a timeless piece that promises to elevate your wardrobe and make you the center of attention wherever you go.
Fit and Features:
- Black and White
- Moderate Stretch
- Satin waistband
- One Shoulder design
- Crepe Trousers
- Straight Leg
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Black Bodycon Maxi Dress with Frills
ST 7201
Regular price £69.99Ivy Dress
Introducing our stunning black sleeveless bodycon maxi dress, the epitome of elegance and allure. Crafted with meticulous attention to detail, this dress is designed to captivate and command attention at any event. The sleek silhouette of this bodycon dress accentuates your curves, flattering your figure with its form-fitting design with moderate stretch. But what truly sets this dress apart are the exquisite organza frills adorning the body. Delicately placed along the neckline and sides, these mesh frills add a whimsical charm and subtle playfulness to the dress. It includes a stretch jersey on the waistline. At the back, a daring slit creates a captivating focal point, adding a hint of drama and allure with every step you take. Whether you're attending a glamorous soirée or a sophisticated cocktail party, this dress ensures you make a memorable entrance and leave a lasting impression. Pair it with your favourite heels and statement jewelry for a look that's guaranteed to turn heads and leave onlookers in awe.
Fit and Features:
- Black
- Bandeau
- Frills
- Draped/gathered
- Quilted hem/edge
- Back zipper
- Back slit
- Fitted design
- Tonal seams
- Soft feel
- Moderate stretch
- Zip fastening
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Navy Stretch Maxi Dress with Slit
ST 7230
Regular price £69.99Melody Dress
Elevate your style with our Navy Stretch Maxi Dress, a versatile and effortlessly chic piece designed to enhance your curves and command attention. Crafted from luxurious stretch fabric, this dress offers both comfort and style, ensuring you feel confident and poised for any occasion. With side ruching on both the body and skirt, this dress offers a figure-enhancing silhouette that hugs your curves in all the right places. A side slit on the skirt adds a hint of allure, allowing for ease of movement and showcasing a glimpse of leg with every step. Whether you're attending a formal event or a casual gathering, this dress is sure to turn heads and leave a lasting impression.
Fit and Features:
- V Neckline
- Front Thigh Slit
- Back Zip
- Maxi Length
- Colour: Navy
- Bodycon Fit
- Moderate Stretch
- Crepe
Measurements and Care:
- 95% Polyester with 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Green maxi dress with front slit
ST 7003-G-1
Regular price £54.99Alana Dress
This dress features a sleeveless V-neckline with a fishbone and adjustable spaghetti straps, with ruching and pleating at the waist. A bodycon feel with moderate stretch with a front thigh split enhancing comfort and glamour. This dress is composed of a lined crepe fabric that offers a form hugging fit and feel.
Fit and Features
- V Bone
- Detailed cups
- Front side slit
- Maxi length
- Adjustable spaghetti straps
- Bodycon fit
- Moderate Stretch
- Pleated
Measurements and Care
- Model is 5"9 wearing a UK size 8
- 95% Polyester, 5% Elastane
- Hand wash only
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Black maxi dress with front slit
ST 7003-B-1
Regular price £54.99Alana Dress
This dress features a sleeveless V-neckline with a fishbone and adjustable spaghetti straps, with ruching and pleating at the waist. A bodycon feel with moderate stretch with a front thigh split enhancing comfort and glamour. This dress is composed of a lined crepe fabric that offers a form hugging fit and feel.
Fit and Features
- V Bone
- Detailed cups
- Front side slit
- Maxi length
- Adjustable spaghetti straps
- Bodycon fit
- Moderate Stretch
- Pleated
Measurements and Care
- Model is 5"9 wearing a UK size 8
- 95% Polyester, 5% Elastane
- Hand wash only
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Navy One Shoulder Straight Leg Jumpsuit
ST 7226
Regular price £64.99Amari Jumpsuit
Introducing our Navy One Shoulder Jumpsuit, a striking ensemble that effortlessly merges elegance with contemporary style. Crafted from sumptuous crinkle chiffon fabric, the jumpsuit drapes gracefully. The one-shoulder design adds a touch of allure, drawing attention to the neckline with understated glamour. Featuring a chic shoulder tie for adjustable fit, you can customize the look to suit your individual style, ensuring both comfort and confidence.
The trousers, crafted from stretch crepe fabric, offer a sleek and flattering silhouette with straight legs that elongate the figure. Complete with convenient side pockets, this jumpsuit seamlessly combines fashion with functionality, allowing you to carry your essentials while maintaining a polished appearance. A discreet side zip ensures easy wearability, while preserving the clean lines of the jumpsuit.
Fit and Features:
- Navy
- Moderate Stretch
- Crinkle Chiffon Bodice
- Crepe Trousers
- Straight Leg
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Pink tulle bardot midi dress with slit
ST 6956-P-1
Regular price £59.99Aya Dress
This dress features a delicate off-the-shoulder neckline, a crepe bodice with moderate stretch, and a pleated mesh midi skirt with a thigh slit. The baby pink hue of this dress exudes femininity and elegance, making it a delightful choice for special occasions, from weddings to formal events.
It adds a touch of serenity and softness to your overall look, creating a captivating and dreamy aesthetic. The off-the-shoulder neckline gracefully showcases your décolletage and shoulders, adding a hint of allure and femininity. It beautifully frames your upper body and creates a balanced and flattering silhouette.
Crafted from crepe fabric, the bodice of this dress offers a luxurious feel and a sleek fit. The moderate stretch ensures both comfort and flexibility, allowing you to move with ease while maintaining a smooth and flattering shape.
Fit and Features:
- Midi Length
- Tulle skirt
- Bardot Dress
- Back Zip
- Front Slit
- Crepe Bodice
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"9 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Green off the shoulder midi dress with frills
ST 6772-G-1
Regular price £39.99Zara Dress
Showcase your inner glamour and sophistication in our Zara dress. Crafted in a moderate stretch crepe material, this dress features an off the shoulder neckline designed with a chic detailed overlay. A glamorous midi dress just for you.
Fit & Features
- Crepe fabric
- Moderate stretch
- Off the shoulder, detailed overlay
- Midi length
- Frill neckline
- Back zip
- Strapless bra recommended
Materials & Care
- 95% Polyester, 5% Spandex
- Hand wash only
Measurements
- Model is 5'9 wearing a UK size 8
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Blue Sleeveless Pleated Lace Midi Dress
ST 6865-B-1
Regular price £59.99Antonia Dress
A modern take on a timeless style, look to this dress when attending your next seasonal soiree. This simplistic look with a sleeveless bodice and delicate pleated midi lace skirt is a must have this season. Simple yet so pretty!
Fit and Features
- Sleeveless design
- Colour: Blue
- Pleated lace skirt
- Crepe bodice
- Midi skirt length
- Moderate stretch
Materials and Care
- Hand wash only
- Model is 5"9 wearing a UK size 8
- 95% Polyester, 5% Elastane
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Baby Pink Tulle Halterneck Mini Dress
ST 7212
Regular price £70.00Arya Dress
Step into summer with our Baby Pink Tulle Mini Dress. Crafted with the finest tulle fabric, this dress is designed to make you feel like a modern-day princess at any summer party or event. The Halterneck design of this dress adds a touch of sophistication while beautifully framing your shoulders and neckline. Its flattering silhouette enhances your natural curves, giving you a feminine and alluring look that is sure to captivate attention. What truly sets this dress apart is its adorable back bow detail, adding a playful and romantic touch to the ensemble. The bow not only adds a whimsical flair but also draws the eye to the back, creating a stunning focal point that is sure to leave a lasting impression.
Designed for both style and comfort, this dress is tiered and features a convenient back zip closure, ensuring a secure and snug fit every time you wear it. Whether you're twirling on the dance floor or mingling with friends, you can move with ease and confidence in this enchanting dress. Embrace its feminine charm and let your inner beauty shine as you make a statement at every summer soiree.
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Pink Metallic Chiffon Maxi Dress with Cutouts
ST 7223
Regular price £75.00 Sale price £45.00 Save 40%Adeline Dress
Indulge in timeless elegance with our Blush Pink Chiffon Maxi Dress, a breathtaking ensemble that combines grace with contemporary flair. Crafted from luxurious chiffon fabric, this dress embodies romance and sophistication, making it the perfect choice for any special occasion. Featuring delicate cap sleeves, this dress exudes femininity while providing just the right amount of coverage.
The side cutout detail adds a modern twist, showcasing a subtle hint of skin and adding an element of allure to the ensemble. To complement the striking front slit, the dress also features elegant back straps that crisscross beautifully, adding visual interest and enhancing the silhouette. These straps not only provide support but also create a stunning focal point as you make your way through any event.
Designed to flatter your figure, the flowy chiffon fabric drapes effortlessly, creating a silhouette that is both ethereal and enchanting. Whether you're attending a romantic garden wedding or a glamorous evening soirée, this dress is sure to make a statement and leave a lasting impression.
Fit and Features:
- Metallic Chiffon
- Adjustable Back Straps
- Maxi Dress
- Cutouts
- Front Slit
- Blush Pink
Measurements and Care:
- 100% Polyester
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Baby Blue Tulle Tiered Maxi Dress
ST 7213
Regular price £89.99Ariana Dress
Elevate your summer wardrobe with our enchanting baby blue tulle Halterneck maxi dress, a vision of elegance and charm that embodies the essence of summer glamour. Crafted with meticulous attention to detail, this dress promises to whisk you away into a world of romance and sophistication. The Halterneck design of this dress exudes timeless glamour, framing your shoulders and neckline with delicate grace. Crafted from airy tulle fabric, the bodice features intricate detailing that adds a touch of ethereal beauty to the ensemble. As you twirl and sway, the tiered skirt of the dress comes to life, cascading effortlessly around you in layers of dreamy tulle. Each tier adds depth and movement to the dress, creating a mesmerizing silhouette that captivates with every step. At the back, a lavish bow accentuates the Halterneck style, adding a whimsical flourish that is both romantic and charming. Indulge in the allure of summer with our baby blue tulle Halterneck maxi dress, a breathtaking piece that promises to transport you to a world of enchantment and romance.
Fit and Features:
- Tulle Mesh Fabric
- Halterneck Design
- Back Bow
- Back Zip
- Maxi Dress
- 4 Tiers
- Baby Blue
Measurements and Care:
- 100% Polyester
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Navy Chiffon Tiered Maxi Dress
ST 7203
Regular price £59.99Nina Dress
This dress has a crepe stretch bodice and features a timeless V boning neckline, adding a touch of sophistication and allure to your ensemble. This structured bodice not only accentuates your curves but also offers a flattering silhouette that enhances your natural beauty. With its impeccable tailoring and supportive construction, it ensures a comfortable and secure fit throughout the day or evening. Complementing the bodice is the ethereal 4-tiered navy chiffon maxi skirt that exudes grace and movement with every step you take. Each tier of the skirt cascades delicately, creating a dreamy and romantic effect that is sure to turn heads. The front slit adds a hint of allure and allows for easy movement, giving you the freedom to dance the night away with confidence and grace. Whether you're attending a formal gala, a romantic evening soirée, or a glamorous wedding, this exquisite ensemble is guaranteed to make a statement.
Fit and Features:
- Chiffon maxi Length
- Tiered Skirt
- Adjustable Spaghetti Straps
- Moderate Stretch on Bodice
- Back Zip
- V-Bone Neckline
- Front Slit
Measurements and Care:
- 95% Polyester, 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
White Floral Embroidery Mesh Maxi Dress
ST 7224
Regular price £85.00 Sale price £45.00 Save 47%Ayla Dress
Elevate your style with our white floral embroidery tulle maxi dress. Adorned with delicate blooms on airy tulle, this dress exudes elegance. Featuring adjustable spaghetti straps for a customized fit and a convenient back zip, it effortlessly combines comfort and glamour. Perfect for any special occasion, this dress promises a graceful entrance and a memorable presence. Step into timeless beauty with this enchanting piece.
Fit and Features:
- Tulle Mesh Material
- Floral Embroidery
- Maxi Dress
- Back Zip
- Adjustable Spaghetti Straps
- White
Measurements and Care:
- 100% Polyester
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Black One Shoulder Maxi Dress with Slit
ST 7237
Regular price £64.99Mariah Dress
Introducing our stunning Black Crepe Maxi Dress, a captivating ensemble designed to make every moment unforgettable. The one-shoulder design adds a touch of allure, drawing attention to the neckline and shoulders with graceful femineity. The sleek crepe fabric drapes effortlessly, accentuating curves while offering a flattering silhouette. With its moderate stretch, this dress ensures comfort without compromising on style. Featuring a dramatic fishtail skirt, this design effortlessly captivates with every step, creating a mesmerizing movement that commands attention. The front thigh slit adds an alluring edge, revealing just the right amount of skin for a hint of allure.
Fit and Features:
- Black
- One Shoulder Design
- Side Thigh Slit
- Back Zip
- Maxi Length
- Moderate Stretch
Measurements and Care:
- 95% Polyester with 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Navy Sequin Lace Halterneck Maxi Dress
ST 7191
Regular price £64.99Gia Dress
Introducing our navy Halterneck dress, where elegance meets allure in perfect harmony. Adorned with a captivating sequin lace body, this dress exudes glamour and sophistication. The stretch crepe skirt offers comfort and grace, while the daring front thigh slit adds a touch of drama. Complete with a back tie detail, this dress ensures a perfect fit and a stunning silhouette from every angle. Perfect for special occasions or evening affairs, it's a timeless statement of style and grace.
Fit and Features:
- Sequin Lace Bodice
- Halterneck
- Side Thigh Slit
- Maxi Length
- Colour: Navy
- Bodycon Fit
- Moderate Stretch
- Back Bow
Measurements and Care:
- 95% Polyester with 5% Elastane
- Hand wash only
- Model is 5"8 wearing a UK size 8
- Fits true to size
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. This delivery option is not available over bank holidays and we are unable to refund your delivery charge if you choose to select this option over a bank holiday.
If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office. This service is not available to the following postcodes: GY, HS2, PA61, PA62, PA78, ZE2-3, KW16-7, PH30, PH41, PH42, PH43. This service is only for United Kingdom Customers. Please note that we are unable to delivery to PO boxes and RFPO’s.
Please note: Skirt and Stiletto can not guarantee delivery on Saturday if inclement weather causes delays or disruptions to your delivery/mail service.
Delivery outside of the UK
We are happy to deliver to you anywhere in the world but please note that delays may occur at the point of customs/duties, these delay are beyond our control.
Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; you may want to contact your local customs office for further information.
European International Delivery: £8.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
This service includes:
Azores, Austria, Belgium, Bulgaria, Corsica, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Madeira, Malta, Netherlands, Poland, Portugal, Reunion, Romania, Saint Pierre and Miquelon, Sardinia, Sicily, Slovakia, Slovenia, Spain, Sweden. For other countries we will charge £13.99.
International Delivery: £13.99
International delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a re delivery or a pick up from your local delivery office.
BANK HOLIDAY NOTICE: Please note that we do not dispatch or deliver on bank holidays as our offices are closed. If you have ordered Express Delivery or Saturday Delivery your item will be dispatched on the next working day.
RETURNS
If you are not completely satisfied with your purchase, you can simply return the item or items to us in it's original condition and all tags intact within 14 days of receipt. We will issue a full refund (excluding original delivery charge) on receipt. All sale items with the value of less than £15.00 are non-returnable, however, if the item is unsuitable we are able to issue a credit note. When trying on items of clothing, please make sure that they do not come in contact with anything that may mark or add scent to them, for e.g. Perfume, deodorant, smoke etc. We will be unable to accept any returned item where there is evidence that these instructions have not been adhered to. The item or items must be returned to us by post enclosed with the returns note stating the purpose of return and any other enclosed documentation. If you have lost your returns note, just simply enclose a piece of paper with your order details and name.
Returns Address
Skirt & Stiletto
Returns Department
76 Canterbury Road
Croydon
London
CR0 3HA
United Kingdom
We only provide pre-paid postal returns for UK customers, so when sending an item(s) back it is your responsibility that it reaches us safely and within the returns time frame. We will not allocate time to locate missing parcels if you do not possess relevant tracking details, or if you have not included your returns form complete with name/order number. For the international customers we recommend that you send item(s) back using a recorded delivery service that insures you the value of the goods. Please keep all proof of postage safe until you receive your refund. All products purchased from www.skirtandstiletto.com must only be returned to us by post and cannot be returned to any other Skirt and Stiletto store or concession, or by hand. Products purchased from stores and concessions cannot be returned to us, they must be returned to the store they were purchased from. We cannot accept responsibility for any items that have not been purchased from this website. The length of time refunds take may vary depending on the card issuer. This is outside of our control. Please allow up to 4 weeks for the refund to be processed. We will only refund the same card from which the original payment was taken from, if your card has expired since payment was made please make sure you let us know your new details. You will receive a confirmation email from us to confirm the refund. We do not accept exchanges.
To return your unwanted item, please fill out a returns form and include it in your packaging.
Download Return form
Faulty/ Incorrect Items
Although all products are rigorously inspected before dispatch mistakes can still be made. If the item you received is faulty or not what you purchased, then proceed with the return by filling out the returns form found within your parcel with 1) clear customer name, customer order number and reason for return. You have 14 days from receipt to return it to back to us.
Delivery costs will also be refunded if the product dispatched is faulty or if the wrong item were to be received.
Postage Refund
In the case that you are returning a faulty item and require your postage costs refunded, we require a copy of the postage receipt which clearly states the amount paid by the sender. A copy of this can be sent via email to info@skirtandstiletto.com or enclosed with the returned parcel. We will only refund standard shipping costs and will not pay for express/special shipping or any other additional insurance costs. We will only refund the postage costs for the faulty item. If you choose to send other items back in the same parcel, we will divide the shipping costs by however many items are in the parcel and pay whatever it equals. Refunds of this nature are paid by cheque, only after the faulty item has been received by our returns department and our returns department have found there to be a manufacturing fault with the product. Cheques are made payable to the billing name on the order and cannot be made payable to anyone else. We do not offer postage refunds if the correct garment care instructions have not been adhered to or if the garments faults are in line with normal wear and tear.
Credit Vouchers
All credit's issued through www.skirtandstiletto.com in place of an exchange are not redeemable for cash quantities. Credit vouchers can only be used as credit for items on www.skirtandstiletto.com.
If there are any questions you still have, our Customer Care team are happy to help; either call 0208 251 7155 or email at info@skirtandstiletto.com .
DELIVERY
1) What delivery options do you have?
For UK & NI Ireland customers we offer three delivery services: Standard which is £3.99, Express which is £5.99 & Saturday Delivery which is £9.95. For European customers we have our standard European Delivery which cost’s £8.99. For customers outside of Europe we have standard International Delivery which cost’s £13.99.
2) Can you ship express to International Customers?
Unfortunately at present we do not offer express international shipping.
3) Can I make changes to my order?
Unfortunately, once you've placed your order it is not possible to amend any details, as our warehouse team will have already started processing your order.
4) Can I cancel my order?
We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel it.
5) Can I apply a discount code after an order has been placed?
Unfortunately, once you've placed your order it is not possible to apply a discount.
Please note that due to the busy period, you may experience delays in receiving your refund.
1) What is your returns policy?
For a full refund please send your item(s) back within 14 days, we do not accept exchanges. Any items sent back to us after this time will not be refunded. Only items sent back in their original condition including the tag are eligible for a refund. Please also ensure you complete the returns form to ensure your refund is processed timely & accurately. We cannot be held accountable for returns sent back without a returns form or which do not contain a name/order number. If you have lost your order number simply email us at info@skirtandstiletto.com with your full billing and shipping names and we will email this to you. Please note we cannot process returns according to a set date our aim is to process all refunds within 14 working days of receipt.
2) I’ve gone over the 14 day refund window & what can I do?
If this is the case please email and inform customer care. Once we receive your return we will create an online credit code for the same amount as the item you’ve returned. This code is essentially store credit & can be used to purchase another item or put towards different items, however the code must be used within three months.
3) Do you offer any leniency for international customers who cannot get their items back within 14 days?
Of course, we understand it can be difficult for our international customers to get their returns back within the 14 day window. Therefore we always look into the tracking information to see when you would have received the item, and allocate a reasonable amount of time in addition to this, of when you could realistically get the item back to us.
4) How will I know if I have been refunded?
Providing you used a valid email address when you used a valid email address when you placed your initial order, you should receive an email stating your refund amount once the refund has been processed.
5) I’ve received an email saying I’ve been sent a refund but the money isn’t showing in my account yet, why is this & when will I receive my refund?
Once a refund is successfully processed an automated email will be sent confirming this, after the email is sent it usually takes around 3 working days for the money to go back into your account. If you haven’t received your refund after 7 days please let us know so we can contact our payments provider. Unfortunately we are unable to investigate if your refund hasn’t shown in less than this time (7 days).Please also ensure the card you initially paid on is still active (not expired), if your card has expired or you’ve been sent a replacement we will be unable to process your refund. In this event we will try and contact you via phone or email, to obtain the updated card details.
6) What can I do if I receive a faulty item?
It is extremely rare that you should receive a faulty item from us, as our items our checked using the most stringent quality control methods. However we can appreciate there are times when this may occur (in transit for example). The best thing to do is at your earliest convenience complete the enclosed returns form, stating that the item is faulty as well as a brief explanation of the fault, then simply post it back to us for a refund or credit voucher code. If you would like the postage refunded for sending it back to us, please slip a copy of the postage receipt in the bag or email it to us at: info@skirtandstiletto.com.
7) Do you offer free returns?
We do offer free UK mainland returns.
8) What is your returns address?
Our returns address is:
Returns Department Skirt & Stiletto London
76 Canterbury Road
Croydon
London
CR0 3HA
8) Do you offer free returns?
We do offer free UK mainland returns.
9) If I am ordering from outside the UK can I claim my VAT back?
As you are purchasing goods from the UK, we are legally obliged to charge you VAT. VAT is calculated from the place items are purchased from, not where they are being delivered to. This also means that unfortunately you will also be unable to claim this cost back. For more information you can check out the HMRC rules at the UK GOV page.
10) How should I send my item back to you?
If the initial postage bag is re-usable most of our customers recycle this when sending items back to us, otherwise a mail bag, box or large envelope is absolutely fine. The delivery method is completely up to you. Things you may want to consider are: dependant on how long you have left for a return, the safest/most secure delivery service & the value of the contents. It is recommended to use Royal Mail as we receive post from them on a daily basis and to retain your receipt from the post office, as proof of delivery. It is your responsibility to ensure the items your returning or exchanging get back to us & we cannot take responsibility for items that are lost, nor will we look into lost items on your behalf.
Champagne Sequin Maxi Dress with V Bone
ST 7130
Regular price £64.99Celine Dress
Introducing our champagne-colored stretch sequin maxi dress, a radiant embodiment of elegance and allure. Featuring a captivating V-bone neckline and side ruching, this dress accentuates your curves while exuding timeless sophistication. Crafted from luxurious stretch sequin fabric, it ensures both comfort and style, making it perfect for any glamorous occasion. Step into the spotlight and radiate confidence in this stunning statement piece.
Fit & Features
- Stretch sequin
- Maxi length
- V Bone Neckline
- Thigh slit
- Fully lined
- Adjustable spaghetti straps
- Champagne colour
Materials & Care
- 100% Polyester
- Hand wash only
Measurements
- Model is 5'9 wearing a UK size 8
DELIVERY
Dispatch of your items
If you place your Express order before 1pm Monday to Friday your item will be dispatched the same day. After this time your item will be sent out the following working day. Payments made by PayPal e-cheque will take longer to be dispatched, this is not a recommended payment method. To ensure a fast dispatch please pay using Stripe. All orders are final so before submitting an order please ensure all details are correct, once your order has been dispatched we are unable to change the shipping address and cancel orders. If you no longer want your item you will need to send the item back to our Returns Department for a refund. Orders placed after 1:30pm maybe cancelled via telephone, please call us with your order number to see if this is possible.
Standard Delivery: £3.99
1-5 working days
All deliveries are recorded and will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively you may wish to consider having the parcel delivered to an alternative address such as your place of work. If for some reason there is nobody to sign, a card will be left by carrier with instructions on how to arrange a redelivery or a pick up from your local delivery office. Deliveries to Northern Ireland, Isle of Man, Scottish Islands, Isles of Scilly and Channel Islands may take up to 5 working days. Unfortunately deliveries do not take place on bank holidays, in this instance please expect your delivery on the next working day
Express Delivery: £5.99
Next day
This service is for United Kingdom customers only. From Monday to Thursday orders must be made before 1pm to ensure next day delivery. Next day delivery parcels cannot be delivered on Saturday, Sunday or any bank holidays. Orders placed before 1pm Friday will be delivered the following Monday. If you place an order after 1pm on Friday the earliest you will recieve your order is Tuesday depending on the delivery option selected. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively have the parcel delivered to an alternative address such as your place of work.
Saturday Express Delivery: £9.95
This service is for United Kingdom customers only. Orders must be made before 1pm on Friday to ensure delivery on Saturday. Guaranteed delivery before 1pm, please ensure to be available to accept and sign for the parcel. All deliveries will require a signature upon transfer, if you are unavailable please ensure someone is at the address stated to sign for the delivery. Alternatively